What if your sales team could spend 70% more time closing deals instead of dialing numbers? Picture this: Your top sales agent sits at their desk, headset on, ready to close a deal. However, instead of engaging with prospects, they’re stuck in an endless cycle of dialing, waiting, and leaving voicemails. Meanwhile, high value leads […]
Call quality is a determining factor when it comes to customer satisfaction. Period. Studies and experts strongly suggest that businesses engaging with customers over voice calls must maintain industry benchmarks for VoIP call quality. How do we make sure that happens? That’s a question we answer here. We investigate issues that cause hindrances in VoIP […]
Whether it’s the B2C or B2B industry, cloud call center solutions around the world have earned a reputation for themselves. To understand the foundational concept behind these systems, you can explore what is a call center, which delves into its core functions and evolution From poor customer experience to non-existent career growth, associating with a […]
In today’s fast-paced business landscape, businesses face numerous challenges that can hinder their department’s smooth operations. These challenges include insufficient customer support, complicated calling solutions, fragmented customer data access, and privacy concerns. Fortunately, Voice over Internet Protocol (VoIP) technology offers a promising solution. It offers numerous cloud-based solutions that help you streamline your operations and […]
Whether it’s finance or healthcare, call centers have spread their branches into every industry and region. Why? Meeting customer expectations has become inevitable for a business’s survival today. Call centers help fasten customer interactions and equip agents with the necessary information to meet their expectations. To ensure they’re getting the most out of their customer […]
Are you a small business looking to enhance your customer communication? A reliable business phone system serves as the backbone of any business’s communication and lays the foundation for memorable customer experiences. When it comes to selecting the right phone system for small business, you’re likely to encounter two primary options: Hosted phone systems On-premises […]
0345 numbers have emerged as a popular calling medium for enterprises, financial institutions, and government bodies in the UK. If you’re a mid-to-large size business in the UK, you might have encountered these numbers while searching for efficient communication solutions. But what are 0345 numbers, and are they free? Let’s delve into this intriguing realm to […]
Unified Communication as a Service or Cloud Based Private Branch Exchange? This question has been floating amongst businesses while choosing a communication solution for the organisation. Cloud based PBX and UCaaS solutions are often used as communication systems in small and large businesses. Due to the increased popularity of customer-centric operations, many business owners must […]
It’s 2025 and we’re a long way from signal fires and drums being used for communication. From 1800s to the present, telephony has continuously evolved to achieve smoother and faster communication. A journey that began with landlines connected through copper phone lines has reached a frontier that allows wireless calling through portable devices. You […]
Several factors drive small businesses away from traditional phone systems, from outdated technology to complex management. On the contrary, hosted systems offer benefits like better call quality, improved mobility, and flexible subscription plans. If you’re a small business planning to get a hosted system, this guide is just for you. We have assembled steps to […]
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