India — September 29, 2025: Acefone, a leading cloud communication platform, announced the launch of AI-powered Post Call Analytics. It is an add-on, paid analytics capability that transforms voice calls into structured, decision-ready intelligence.  

The new module uses advanced LLM to surface customer sentiment, pinpoint friction, verify policy adherence, and score agent performance at scale. 

Designed for CX leaders, the feature addresses a familiar operational gap: only a small fraction of conversations is reviewed manually, while the rest remain unmined. Post Call Analytics closes that gap by analyzing 100% of recorded interactions after they occur and converting them into clear, auditable metrics and coaching actions. 

Why it matters? 

For Indian enterprises competing on experience, every conversation is now a first-party data asset. Yet QA teams still sample only a sliver of calls. Moreover, compliance checks often happen after the fact and retention teams detect churn risk when it’s too late.  

Post conversation analytics solves these problems with a pragmatic, human-in-the-loop approach: 

• Customer Sentiment & Themes: Understand intent, tone, and emerging issues, without adding survey fatigue. 
• Regulatory Readiness: Programmatically check interactions against compliance checklists (e.g., consent language, disclosure order, PII handling). Vital especially for BFSI, Healthcare, and other regulated sectors operating under frameworks such as DPDP Act (India), GDPR, and PCI DSS. 
• Agent Performance & Coaching: Score calls objectively, identify skill gaps, and generate targeted coaching queues that supervisors can action in minutes, not weeks. 
• Churn Prediction Signals: Detect dissatisfaction patterns (keywords, silence spans, repeated escalations) early enough for retention teams to intervene. 

Announcing the launch, Ashish Nijhara (Chief Product & Technology Officer, Acefone) highlighted the transformative impact of the solution – “At Acefone, we don’t pursue artificial intelligence merely to follow trends. Instead, we believe in building solutions that maximize value for our users. Post call analytics is where AI delivers the fastest, most measurable value. By analyzing every call, we give leaders objective, defensible insights they can trust. Our focus is on accuracy, explainability, and governance, so that every score and compliance check stands up to scrutiny.”   

What’s new in Acefone’s AI Call Analytics? 

1) Conversation-to-insight pipeline
Acefone ingests call transcripts and performs domain-tuned speech-to-text where applicable. It then runs LLM models to extract sentiment, intent, entities, silence and overlap patterns. Additionally, it detects escalation markers and compliance signals. Results stream into QA scorecards, trend dashboards, and role-based reports. 

2) Agent performance analytics
Calls are scored across soft skills (empathy, clarity), process adherence (verification steps, resolution path), and outcomes (first-contact resolution proxy, next steps agreed). Supervisors can filter by team, queue, or campaign, automatically populate coaching packs, and measure improvement over time. 

3) Churn and escalation signals
PCA identifies early-warning indicators from repeated callbacks to unresolved promises. This helps customer success and retention teams to trigger save-actions (credits, callbacks, priority routing) in the integrated CRMs or ticketing tools. 

4) Secure by design
PII redaction, role-based access controls, configurable retention, and encryption in transit and at rest are standard. Customers can align settings with internal data-governance policies and applicable regulations. 

How does it fit in existing stacks? 

AI Call Analytics sits natively inside Acefone’s unified cloud-based communication platform. Since the analytics operate post-interaction, deployment is minimally disruptive. Teams can  initiate campaigns with the auto dialer software, validate outputs against human QA, calibrate thresholds, and expand rapidly.

Shella Seth (Chief Business Officer, Acefone) emphasized the commercial advantage,  stating  “Enterprises want AI technology that can be proven and deliver a measurable ROI. With our AI Call Analytics capability, you can get a bird’s eye view of all your customer conversations and analyze the brand positioning by every CSR. This will help you fix the root causes of churn, non-compliance, and poor customer experience. Companies can also analyze buying and promise-to-pay intent to forecast revenue pipeline. These are tangible results you can show to your boards. It’s AI that pays for itself in measurable retention and risk reduction.”  

Governance, accuracy, and human-in-the-loop 

Acefone emphasizes human supervision. Supervisors can drill into model rationales (the evidence excerpts that drove a score or flag), override results, and feed those corrections back for continuous improvement. Enterprise admins control storage regions, retention windows, and redaction policies to align with internal and external standards. 

Availability 

AI Call Analytics is already available for Acefone’s customers as a paid add-on to its Cloud Communication Suite. Existing customers can contact their account manager to enable a guided pilot. 

About Acefone 

Acefone is a trusted global cloud communications provider rated 4.7/5 for reliability and service excellence. This all-in-one platform covers voice calling, messaging, WhatsApp Business, email, and video to help businesses deliver exceptional customer experiences. Backed by 99.5% uptime, the platform empowers over 5,200 organizations worldwide to streamline operations, gain AI-driven insights, and drive measurable growth. 

The post Acefone Launches AI Post Call Analytics for Faster and More Efficient QA   appeared first on Blog | Acefone.

If you are a CPaaS provider or a UCaaS platform serving Indian businesses, this means navigating a transformed compliance landscape. Here’s what actually changed, what it means for your business, and how to adapt. 

Current Scenario of Telecom Sector 

The transformation of India’s telecom revolution began with the modernization of public networks in the 1980s. The government set up the Centre for Development of Telematics (C-DOT) in August 1984 to design indigenous digital switching systems. 

Liberalization provided the real ignition. The 1999 National Telecom Policy shifted the sector from high fixed license fees to a revenue-share regime. This stabilized operators and accelerated rollout.  

Within a decade, teledensity leapt from 2.32% in March 1999 to 62.51% by October 2010. The subscriber base surged from 14.88 million in 1997 to 300.49 million in March 2008. By March 2006, India had already crossed 140.32 million users, a steep climb captured in the chart below.  

By mid-2025 the market’s scale and structure looked like this: 

• 1,171.91 million wireless subscribers (including 5G FWA) 
• 48.11 million wireline users, for a total of 1,220.02 million connections.   

Overall teledensity stood at 86.15%, with 125.74% in urban India and 59.19% in rural areas. These figures frame both the achievement and the remaining inclusion gap.  

What Does GST 2.0 Actually Include? 

The next-generation reforms implemented under GST 2.0 have simplified tax slabs to 5%, 18%, and 40%. The Council has simplified the structure into a 5% slab for essentials, 18% for standard goods, and 40% for luxury/sin items, replacing the earlier complex categories.  

The Big Picture Numbers:  

• 78% of all goods now fall under the 5% slab, down from previous higher categories 
• Electronics saw major relief with items like TVs moving from 28% to 18%    

The changes have become effective from September 22, 2025. 

Elaborating upon the new regime, India’s finance minister Nirmala Sitharaman called GST 2.0 a “system cleaning reform.” She said that “These reforms have a multi-sectoral and multi-thematic focus, aimed at ensuring ease of living for all citizens and ease of doing business for all.”  

Telecom’s GST Status 

The new regime impacted a wide variety of goods and services, leaving out a few. The verdict for telecom? Services have remained largely untouched by rate reductions. Here is the transformation in a nutshell: 

Zero Direct Relief 

Despite widespread speculation about potential rate cuts, GST on telecom services maintained its 18% rate. This affects: 

• Mobile voice calls and SMS 
• Data services and broadband 
• Value-added services 
• Roaming charges 
• Enterprise telecom solutions 

Why no change? The GST Council focused its rate rationalization efforts on goods that could provide immediate relief to final consumers. Telecom services, generating approximately ₹3.36 trillion in annual revenue, remain a crucial tax revenue source for the government. 

What Changed Behind the Scenes? 

While consumer bills saw no direct GST relief, you as telecom operators, might face significant operational changes: 

1. Place of Supply Rules for Intermediary Services

New Rule: Place of supply for intermediary services shifted to the recipient’s location. 

Impact for Telecom: 

• India-based aggregators and resellers can now qualify more services as zero-rated exports 
• International Application-to-Person messaging services, i.e.. text messages sent from a business application or platform to a person in another country benefit significantly 
• Carrier service brokering sees improved margins 

Example: A Mumbai-based CPaaS provider routing international SMS traffic can now treat more transactions as exports, reducing domestic GST liability from 18% to 0%. 

2. E-Invoicing Compliance Gets Stricter

Critical Deadline: Companies with Annual Aggregate Turnover (AATO) ≥ ₹10 crore must upload e-invoices within 30 days to the Invoice Registration Portal (IRP). 

What this means for telecom operators: 

• Time to upgrade billing systems, delays won’t cut it anymore 
• You’ll need real-time compliance tracking to stay on top of the rule 
• Miss the 30-day window? Your invoice could be rejected, impacting GST credit and reporting 

3. GSTAT Is Now Live for Dispute Resolution

The GST Appellate Tribunal (GSTAT) is officially up and running and has started accepting appeals. Hearings are expected to begin in December 2025. 

Why this matters for telecom: 

• Faster resolution for prepaid voucher valuation issues 
• Clarity on how to classify roaming and interconnect charges 
• A more streamlined way to handle discount and commission disputes 

It’s a welcome move, finally, a clear path to resolve long-standing tax ambiguities. 

4. Input Tax Credit 

The GST rate on telecom services remains unchanged at 18%. However, the changes in GST rates on goods have opened some real opportunities to optimize your ITC strategy. 

Equipment & Infrastructure

• Most network hardware still attracts 18% GST 
• Some peripheral equipment may now fall under lower-rate slabs, time for a classification review 
• Bundled device + service plans might need re-evaluation under the updated HSN codes 

Consumer Electronics Boost

GST cuts on items like TVs, appliances, and gadgets could fuel higher consumer spending. That translates into more data usage, an indirect win for telecom operators. 

Adaptation Over Expectation 

GST 2.0 brought significant tax relief for goods, but telecom services were left untouched at 18%. So instead of waiting for a rate cut that might never come, your focus can now shift to: 

• Strengthening compliance systems 
• Finding new ITC optimization opportunities 
• Reworking export and intermediary service strategies 
• Reviewing equipment classifications and procurement plans 

As GST reshapes telecom operations and compliance, ensure your customer engagement evolves too. Explore how a strong customer experience strategy can help your telecom business stay compliant while delivering exceptional service

Key Takeaways for Telecom Operators 

• No GST reduction on consumer bills 
• Compliance requirements are getting tighter 
• Export and cross-border service opportunities are growing 
• Equipment procurement and bundling strategies need fresh analysis 

What Success Looks Like 

The telecom companies that move fast, embrace the new compliance landscape, and rework their tax strategies will be in a stronger position. Those still waiting for rate cuts may fall behind. 

In this new phase of GST, agility beats expectation. 

Want to stay compliant and efficient under the new GST regime? Explore how BPO call center software can help streamline operations and reduce cost burdens. 

FAQs 

The post How GST 2.0 is Going to Influence the Telecom Sector  appeared first on Blog | Acefone.

Whether it’s sharing information, files, or making calls, cloud communication apps can handle it all in one go. These apps also let you conduct online meetings, discuss projects, and bring every team on the same page. With so much reliance on communication apps, tech companies need to mobile test their apps thoroughly before releasing them in the market. 

Today, we explore how mobile app testing plays a crucial role in ensuring highest quality standards in cloud communications solution. 

Understanding Mobile-based Communication 

In the last decade, smartphones and tablets have skyrocketed among working professionals. Gone are the days when all communication happened strictly via phone calls and desktops. Companies now expect their employees to stay connected 24×7 for urgent issues and queries. This expectation has become possible only because of the usage of smartphones. 

Smartphones ensure employees’ availability even after office hours. Apps like Zoom, Microsoft Teams, or Slack, that were once only a part of desktop applications, have now become available on smartphones as well. 

Expectations from Mobile App Testing for Cloud Communication

Along with ease of usage, constant connectivity and data consistency across devices, mobile users have more expectations from such apps: 

1. Quality Communication: Users expect mobile communication apps to be flawless without any latency or noises, especially in the voice calls. 
2. Cross-device consistency: The communication should always be in sync within all the devices the app is being used. None of the messages should be missed while switching devices. 
3. Uninterrupted Service: It is important for such apps to stay online all the time so that a message or a call can instantly be addressed. 
4. Security and compliance: To address the confidentiality of the communication, which is imperative for any organization, the apps must be developed with the latest security and compliance standards. 

All of these points are mandatory to be inbuilt in any mobile-based communication application to provide higher customer experience. Any missed point would result in poor performance of the product and thereby causing missed opportunities in the business. 

Recommended Read What is Verbal Communication?

Why Mobile App Testing is Crucial in Cloud Communication?

The aspects mentioned above dictate the expectations of mobile communication app users, because of which, businesses must consider scrutiny while testing cloud communication apps for mobile. Automated testing tools for mobile apps like testRigor make it feasible for comprehensive testing by covering all the aspects of it. Let’s look at areas one by one. 

1. OS and Features Testing 

There’s a wide variety of OS and configurations which your users would be using. Your app must be tested across all kinds of such devices and configurations. For example, it must be tested on Android, iOS and all their versions to be able to function well across a wide range of users.  

Features like push notifications, mic/camera usage and simultaneous usage of background apps should also be tested to avoid any functional errors. The screen resolution in web-app and mobile apps also varies, which must be tested for the app to ensure consistent UI & UX. 

2. Diverse Network 

It’s often possible that users would be using different networks to access your apps. While some would be running it on a broadband connection, others would be using standard 3G, 4G or 5G networks.  

Different networks require different configuration to host apps. Sometimes, the network is even unstable, your app should remain unaffected from it. Ensure that your app performs well in all kinds of networks and gives a consistent user experience. 

3. Performance and Scalability 

Several companies purchase bulk licenses to cloud communication apps for their teams. When a certain bunch of users access an app, it becomes prone to breakage due to heavy, real-time load.  

Hence, to avoid this pitfall, you must test your app’s performance during heavy usage at the same time by multiple users. You must ensure that it loads instantly even during the peak usage hours. Its performance also depends on efficient usage of resources and battery so that the device doesn’t drain out quickly because of using this app. 

Conclusion 

No matter which industry you belong to, cloud communication has become indispensable. Furthermore, smartphones have become so common that official communication has become an integral part of them. Which is why SaaS companies must perform mobile app testing thoroughly to ensure they don’t lose business by putting mission-critical communication at stake.  

Companies like Acefone that invest in comprehensive mobile app testing strategies will not only deliver superior performance but also earn long-term loyalty in an increasingly competitive cloud communication market. 

The post Why Mobile App Testing Matters for Cloud Communication? appeared first on Blog | Acefone.

You’re not alone. According to a study by Clockify, employees spend 62% of their time on repetitive tasks. Their time is occupied by writing emails, updating timesheets, formatting documents, and entering the same data on different apps.  

Maybe you just brush them off as a part of your daily office routine. But did you know that these tasks amount to a total of 209 hours a year? That’s a lot of wasted time, particularly for mundane things that are not even part of the skilled work that you were hired to do!  

 Luckily, the solution is not to work longer hours. Rather, it’s to work smarter.  

This is where templates and automation come in. These two strategies serve as your real-life shortcut button. They help you get rid of routine tasks, reduce mental load, and make your workflow more streamlined.   

Let’s explore how you can use them both to reclaim your time and be your most Productivity Hacks self below. 

What Are Templates?  

Templates are preformatted samples for designs and documents. They serve as a framework using which you can easily duplicate work without starting from scratch every time.  

 They are perfect for tasks that need to be repeated regularly but don’t need a custom, revolutionary look each time.  

 Let’s say you need a reminder post for an event that happens every week. You probably don’t need a new design each time, especially if the only changes are the date and time.  

 A template is then the best fix for this. You can create a set layout that already has your logo, color palette, and typography in place. You’ll then just need to edit the text when needed.  

 See? Fast and easy! 

How to Use Templates to Boost Efficiency? 

Some ways you can use templates are: 

1. Email Content 

Emails are one of the most frequent forms of communication in the workplace, and many messages tend to follow similar patterns. Creating email templates for common situations such as client onboarding, follow-ups, or feedback requests, can help you save time.  

For example, when welcoming a new client, instead of drafting a new message every time, you can have a polished, professional template ready that only needs minor personalization. This approach speeds up your workflow and helps maintain a consistent brand voice. 

2. Social Media Posts 

Consistency is key in social media marketing, and design templates make it easy to maintain a cohesive brand identity across platforms. Whether you’re posting on Instagram, running Facebook ads, creating YouTube channel covers, or designing LinkedIn banners, templatizing allows quick customization. 

3. Marketing and Branding Collaterals 

Beyond digital content, templates are also invaluable for offline marketing materials and branding collaterals. For example, when promoting a new product or event, you can simply update the details in your template rather than designing a new flyer from the ground up. This not only saves time but also reduces the need to hire external designers for every new campaign. 

4. Reports and Presentations 

Creating reports and presentations can often be time-consuming, especially when you need to include detailed charts, tables, and graphs that update regularly. With pre-set templates for these documents, you can quickly plug in new data without worrying about redesigning layouts. Templates help ensure that your reports look consistent, clear, and professional every time you present them.  

How To Create Effective Templates? 

Now that you understand the importance of templates, here’s a simple guide on how to create some: 

1. Identify key elements – Take a look at your previous work. Is there a set layout, placement, or language that you use? Then look at what changes each time. Maybe it’s the client name or date. Or maybe it’s the hero image. Recognizing patterns like these can help you craft a usable template.  
2. Add your branding – Make sure to always add your logo design, color palette, typography, imagery, and other visual elements. If it’s written content, ensure that it uses your brand voice. This helps create more cohesive and on-brand templates.  If you don’t already have a strong visual identity, especially a good logo, consider using a logo generator to quickly create a professional design that reflects your brand’s personality and values. 
3. Make your placeholders obvious – Use brackets, highlights, or bold text for the placeholder content that you need to replace so you can easily find them. This way, you avoid errors like sending an email that still says “[Client Name]”.  
4. Make them accessible – A great template is useless if your team can’t find or use them. Your templates should be saved on accessible places like shared folders, internal wikis, or cloud storage. You can also save them directly on the tools you use (ex. Gmail, Notion) to save even more time.   
5. Continuously tweak and improve- Your templates shouldn’t be static. Over time, you should update it with feedback and historical data. Maybe you noticed that your customers prefer a shorter message. Maybe they respond better to pastel-colored backgrounds. Or maybe they find your text a little small to read. And so on. This can help you create better templates that suit your customers’ preferences and needs.  

Tools To Create Your Templates 

Interested in using templates for your work? Here are our top recommendations of tools to try:  

• Gmail or Outlook – to set up canned responses or email messages 

• BeeFree, Mailchimp, or Stripo – for those who need to create more visual and dynamic emails for email marketing 

• BrandCrowd, Canva, or Figma – to create social media and marketing assets. Here you can find tools like Facebook cover maker, Instagram Reel maker, invoice maker, poster maker, and more.  

• Airtable or Coda – to create database-style templates like sales trackers, monthly reports, customer analytics, and so on.  

• Confluence or Notion – to create templates for internal documentation or a wiki. These tools provide the storage needed to access your templates.  

What Is Automation? 

Automation is the use of technology, tools, or software to perform tasks with little to no human assistance. The tools run in the background while you’re getting your work done. The only real task you need to do is to set up the process or the system. But once that is done, you don’t need to lift a finger after.  

For example, you can set up your email tool to send a welcome email to anyone who subscribes to your newsletter. You can also send a thank-you message once their package is marked received.  

Additionally, with automation, you can save your files to specific folders in Google Drive. Or set it up to auto-fill forms in Google Forms.   

Have you ever used a password manager? Or finance software that automatically sends payments every 30th of the month? Yes, those are automation tools as well!   

As you can see, automation is a great way to reduce menial tasks so that you can focus on things that actually matter.  

How to Use Automation to Reduce Repetitive Tasks? 

Some other ways you can use automation is through:  

1. Social media posting 

You can use it to schedule posts in advance and post them at a specific time and date. Alternatively, you can also set it to post updates across different platforms the moment a blog or a video goes live.  

2. Calendar scheduling  

Instead of messaging back and forth just to find the right time for a meeting, some scheduling tools can automatically sync your calendars across platforms. These tools can also handle the booking itself, plus automatically send reminders and follow-ups.  

3. Task or ticket creation  

Some project management tools can automatically set tasks to repeat weekly, monthly, or whatever custom time you need. Some can also be linked to your CRM so that once a customer submits a request, a corresponding ticket will automatically be assigned to the right person.  

4. Report distribution 

Instead of manually compiling data, automation tools can pull it and create a summary that can be automatically sent through email or Slack.  

5. Data sync 

Automation can help you move data from one place to different platforms. For example, if a customer fills out a form on your website, this information will be sent to your CRM, project management tool, and email tool.  

Another is your inventory. Once a customer purchases an item on one of your third-party ecommerce platforms, it will automatically reflect on your website or in-store inventory.  This reduces the need for manually copy-pasting data and also ensures that your data is always up to date.  

Popular Automation Tools for Productivity Hacks

Convinced by the power of automation? Here are some of our recommended tools to use: 

• Acefone: Cloud-based communication system provides solutions like call center software for enterprise and auto dialer software for business, helping you automate customer outreach workflows and boost team productivity. 

• Zapier – an automation tool that can connect different platforms (such as your email to Slack to Trello) to automatically sync your work and take care of repetitive tasks for you.  

• IFTTT – an automation tool that uses the “If This Then That” logic. For instance, if you post on Twitter, it will automatically post it to Instagram as well. You can also use it to automatically log any mentions of you on social media on a tracking spreadsheet.  

• ActiveCampaign, Brevo, or Klaviyo– email tools that can handle more powerful and complex automations. 

• Calendly or SavvyCal –  for scheduling your meetings. 

• Buffer, Hootsuite, or Later – to schedule your social media posts. 

• Asana, ClickUp, or Jira – project management tools that can integrate with other tools for easy automation. 

Conclusion 

Being productive doesn’t mean doing constant overtime or working harder than most.  

What you need to do is work smarter by using templates and automation tools that can handle the busy work for you. This includes not just documents and data, but your communications as well. 

Automating communication processes, like call routing, follow-ups, or team notifications, can drastically reduce manual effort and improve response times. 

That’s where Acefone comes in. You get a cloud-based communication solution with features like intelligent call forwarding, IVR systems, and real-time analytics. It helps you streamline workflows, stay connected effortlessly, and focus more on meaningful conversations instead of repetitive tasks. 

The post Productivity Hacks: Using Templates and Automation appeared first on Blog | Acefone.

Many businesses these days use auto dialer software to manage marketing campaigns efficiently and drive sales consistently. They even have option to choose from different types of automatic dialing solutions – preview dialers, predictive dialers and progressive dialers – according to the specific needs of every marketing campaign. 

Along with boosting call center agent performance and increasing number of call connections, the hosted auto dialers also come with robust features to simplify monitoring and management of multiple outbound call campaigns. 

Let’s understand about auto dialer in detail and find out whether they are the right for your business. 

What is an Auto Dialer? 

An auto dialer is a software that helps you automate your outbound sales calls. It works by dialing numbers from a list and only connects your sales reps when someone actually answers. This means your team won’t waste time on ringing tones, voicemails, or busy signals. They can focus on what really matters: closing deals. 

Auto dialers are super straightforward. They go through your contact list one number at a time. If someone picks up, the call connects to an agent. If not, it skips to the next number. Some auto dialers can even tell if a call went to voicemail or if a real person picked up, and they’ll act accordingly. 

But here’s where it gets even better. 

Many auto dialers also collect and show data—like how many people answered, how long the calls lasted, and how many went unanswered. All of this shows up on a user-friendly dashboard, giving your team insights that help improve future calls. 

Types of Auto Dialers 

There are a few main types of auto dialers, depending on how you want to handle your calls: 

• Progressive Dialer – Dials one number at a time with a short pause in between. 
• Predictive Dialer – Uses smart algorithms to figure out when an agent is free and places the next call accordingly. 
• Power Dialer – Dials the next number as soon as the previous call ends. Great for keeping things moving quickly. 
• Ratio Dialer – Places a set number of calls per available agent based on a defined call-to-agent ratio.  

Why Use an Auto Dialer in 2025? 

Sales teams today are under constant pressure to hit higher targets, faster. But too often, a lot of valuable time is lost on repetitive tasks like dialing numbers, listening to ringtones, or leaving voicemails. This slows down productivity, reduces call volume, and ultimately hurts revenue. 

That’s where auto dialers can make a big difference. Let’s understand how: 

1. Increase Number of Call Connections

Progressive dialers initiate the next outbound call instantly when an outbound agent is available to handle the next call. Likewise, predictive dialers initiate outbound calls by predicting when the agent will be available to handle the next call. 

You can use these automatic dialing solutions to initiate and manage a large number of outbound sales calls within a short amount of time by reducing wait time between calls. The increase in call connections helps you to generate more leads and increase sales conversion.

According to industry benchmarks, sales teams using tools from a high-quality auto dialer service provider can see major increases in agent utilization and conversion rates.

2. Make Agents Focus Only on the Call

The automated dialers can differentiate between answered and unanswered calls intelligently. They even have the capability to identify unproductive numbers like do-not-disturb (DND) and fax lines.  

Hence, the agents are not required to spend time checking if the call is answered by a real person. 

The hosted auto dialers even update customer information automatically and manage contact lists efficiently. Hence, it becomes easier for the agents to focus exclusively on closing the sales deal.

3. Personalize Customer Experience

Preview dialers enable agents to access customer information automatically and instantly before initiating the next outbound call. These dialers even allow agents to skip the next number on the list and decide when to initiate the next call. 

These features make it easier for agents to gather the information required to personalizing customer interaction and improve customer engagement. Many call centers these days use preview dialers to handle and close complex sales deals.

4. Initiate Outbound Calls at the Right Time

Hosted automated dialer software allows users to adjust time zone for individual marketing campaigns. Some dialers even have the capability to adjust time zone for various campaigns automatically. 

These features help drive sales by initiating outbound calls at the perfect time. You can take advantage of the feature to promote products/services by making the auto dialer broadcast promotional voice messages.

5. Manage Leads More Efficiently

Auto dialer software helps agents to generate more leads by dialing a large number of telephone calls automatically and simultaneously. But you cannot increase sales conversion rate without recording and organizing the lead information efficiently. 

Most modern auto dialers these days come with built-in lead management features. They help you to record, organize, and manage all leads. The users can further integrate the hosted auto dialers with their existing CRM software to keep the contact list updated and identify the promising customers. 

6. Run and Monitor Multiple Marketing Campaigns

The new age auto dialers like Acefone come with features to help you run multiple marketing campaigns efficiently and simultaneously. You even have the option to scale up or down according to the precise needs of the campaign or size of the customer base. 

The managers can further monitor campaign performance with reports based on real-time data. 

If you want to learn more about an auto dialer, read our blog Auto Dialer Benefits.

How to Choose the Right Auto Dialer to Boost Your Efficiency and Productivity?

Selecting the right auto dialer is a critical decision that can directly impact the overall efficiency of your sales operations. With so many options available—each offering a unique combination of features, integrations, and pricing—it’s important to evaluate your choices carefully to ensure you select a solution that aligns with your business goals. 

Below are the key factors to consider when evaluating auto dialers: 

1. Cost and Return on Investment

Auto dialers typically operate on a subscription-based pricing model. While it’s important to stay within budget, costs should be weighed against the potential return on investment.  

Consider how much time the tool will save your team and how many additional prospects they can reach. Also, evaluate the potential revenue increase it could generate. 

A higher-cost solution may justify its price if it offers superior efficiency and long-term value. 

2. Integration Capabilities

Your auto dialer should integrate seamlessly with your existing systems, particularly your CRM and lead management tools. Integrations reduce the need for manual data entry, minimize errors, and ensure consistent, centralized data.  

The ability to automatically sync call records, notes, and customer interactions is essential for maintaining a complete view of your sales activity. 

3. Ease of Use

A user-friendly interface is essential for ensuring quick adoption across your sales team. The platform should have a simple learning curve, especially for new team members. Look for features such as intuitive dashboards, minimal setup requirements, and built-in support resources.  

Reading user reviews on platforms like G2 and Capterra can help you assess the real-world usability of each option. 

4. Customization and Flexibility

Your business processes are unique, and your dialing tool should accommodate that. Look for auto dialers that offer customization options such as adjustable dialing speeds, custom call scripts, queue management, and industry-specific workflows. This allows you to tailor the platform to fit your company’s size, structure, and specific sales objectives. 

5. Scalability

As your business grows, your sales infrastructure should be able to scale with it. Ensure that the auto dialer you choose can support additional users, larger volumes of data, and more advanced features as needed. A scalable platform prevents the need for costly migrations in the future. 

6. Customer Support and Reliability

Dependable customer support is crucial, particularly during onboarding and critical business periods. Look for vendors that offer responsive support channels, such as live chat, email, and phone assistance. Additionally, consider the platform’s uptime history and service level commitments to ensure reliability. 

Tips to Maximize Sales Results and Productivity Using an Auto dialer

Implementing an auto dialer is only the first step. To fully realize its benefits, your organization must apply thoughtful strategies and best practices.  

The following recommendations can help your team maximize the effectiveness of your chosen platform: 

1. Define Clear Objectives

Establish well-defined KPIs before rolling out the auto dialer. These objectives could include increasing the number of calls made per day, improving call-to-conversion ratios, or reducing response times for follow-ups.  

Clear goals provide direction and offer measurable benchmarks to evaluate performance and return on investment. 

2. Provide Comprehensive Training

Your team should be fully trained not only about how to use the auto dialer software but also on the broader strategy behind it. Training should include how to interpret the data provided by the platform, how to handle various call outcomes, and how to adjust tone and messaging to different types of prospects. Ongoing coaching and access to call recordings can further enhance performance. 

3. Maintain Accurate Contact Data

A clean and well-maintained CRM is essential for ensuring that the auto dialer reaches the correct contacts. Outdated or incorrect contact information can lead to high failure rates and wasted time. Regular data audits and validation processes can help maintain the quality of your calling lists and improve connection rates. 

4. Leverage Analytics and Reports

Use the reporting tools built into your auto dialer to track key metrics such as average call duration, peak connection times, and response rates. These insights can inform everything from script development to call scheduling and resource allocation. Regular performance reviews based on real data will help you continuously improve your outreach strategy. 

5. Solicit Feedback from Your Sales Team

Your sales representatives are the primary users of the system. Encourage ongoing feedback to identify any challenges they may be facing or features they find particularly useful. This feedback loop helps optimize workflows and ensures that the tool continues to meet your team’s evolving needs. 

6. Optimize Call Scripts and Timing

Continuously test and refine your call scripts based on performance data. Also, experiment with different call times throughout the day and week to determine when prospects are most responsive. Using data to optimize your strategy ensures a more efficient and impactful outreach process.

When evaluating tools, revisit what is an auto dialer to ensure you pick a system that matches your team’s needs in both features and scalability.

Final Words 

Now that you know about how auto dialers can help accelerate sales, you are ready to choose a solution for your company. Acefone auto dialer offers a comprehensive solution designed to streamline your outbound calling efforts, maximize agent productivity, and enhance lead conversion rates. Whether you need progressive, predictive, power, or IVR dialing, Acefone’s flexible platform adapts seamlessly to your unique business needs. 

FAQs 

The post How Can An Auto Dialer Help In Sales Acceleration appeared first on Blog | Acefone.

It’s easy to see why too; the talent pool is deep, the time zone is friendly for global coverage, and the costs are significantly less than hiring in the likes of mainland Europe or America.  

But it’s not all roses. Hiring internationally tends to come with more red tape than is easily managed. What about all the legal aspects, payroll tasks and compliance tick-boxes involved in cross-border recruitment?  

Well, that’s where Employer of Record (EOR) platforms step in. No local entity? No problem. 

In this guide, we’ve rounded up the 10 best EOR platforms to help you build a VoIP-enabled support team in India. Let’s jump in. 

1. Remote – Best Overall for Global-Scale Compliance

Remote gives you full control over your hiring — you can onboard Indian support reps in a few clicks, manage localized payroll, and ensure watertight compliance with Indian labor laws. Plus, they integrate easily with major HR and comms tools, meaning your VoIP setup (whether you’re using Acefone or something else) will slot in without a fuss.  

Standout features: 

• Owns legal entities in India (no outsourcing middlemen) 
• Automated payroll, taxes, and benefits tailored for Indian law 
• Solid contractor-to-full-time upgrade path 
• Integrates with your existing tech stack (hello, VoIP systems) 

Best for: Mid-to-large companies looking for a reliable, scalable EOR with high compliance standards. 

Minor gripe: The price point can be steep for startups just dipping their toes into India. 

2. Deel – Best for Fast, Plug-and-Play Hiring

Deel has become one of the most recognizable names in the global employment market, and it’s easy to see why. It’s fast, slick, and takes care of the heavy lifting when it comes to onboarding, contracts, and compliance across 150+ countries — India very much included. 

Deel makes it simple to get Indian support agents up and running with localized contracts, automated payroll, and benefits all handled from one dashboard. It integrates well with the likes of Slack, Zoom, and most popular VoIP tools, making it easy to drop new hires into your support workflows without technical drama. 

Standout features: 

• Fully owned legal entity in India (no third-party providers) 
• Quick onboarding — often in under 5 minutes 
• 24/7 global support if you hit any snags 
• Built-in integrations with popular VoIP and collaboration platforms 

Best for: Startups and scale-ups looking to move fast and keep the hiring process lean. 

Minor gripe: The interface is highly streamlined, but if you prefer more control or customization, it can feel a bit locked down. 

3. Remote People – Best for Cost-Effective, Compliant Hiring in India

Unlike many global-first platforms, Remote People is deeply focused on Indian market compliance, with a standout local footprint and support. They combine the precision of a top-tier EOR with pricing that won’t blow up your budget, making them a great fit for scaling support teams. 

Their India Employer of Record service handles everything from onboarding and payroll to taxes and benefits. All fully compliant with national and state-specific labor laws. And yes, their infrastructure plays nicely with your VoIP stack, whether you’re using Acefone, or any other provider. 

Standout features: 

• Transparent, flexible Employer of Record (EOR) pricing models, starting from $199 per employee per month 
• Local labor law compliance without the need to set up an Indian entity 
• Assistance with both employee and contractor hiring 
• Optional add-ons like private insurance and equity benefits to stay competitive 

Best for: Businesses looking to build VoIP-enabled teams in India with a cost-efficient, compliance-first EOR partner. 

Minor gripe: Currently focused primarily on India. Perfect for local growth but may require a second EOR if expanding globally. 

4. Rippling – Best for All-in-One HR + IT Setup

Rippling isn’t just an EOR platform — it’s more like an HR, IT, and finance command center. If you’re looking to hire support agents in India and ship them laptops, set up accounts, and manage their access to 15 tools in one click, Rippling’s your solution. 

 Rippling shines when you need to manage both the people and the tools. You can provision VoIP software like Zoom Phone, RingCentral, or Dialpad directly through Rippling’s IT automation system. That means your team in India can start talking to customers the same day they’re onboarded. 

Standout features: 

• EOR coverage plus full HRIS and IT management 
• Entity in India (via partners, but well-managed) 
• Automated app provisioning — including VoIP tools 
• Localized payroll, tax, and benefits handling 

Best for: Tech-forward companies that want HR, IT, and compliance in one clean stack 

Minor gripe: The EOR side isn’t Rippling’s core product — it’s solid, but not as refined as Remote or Deel. 

5. Papaya Global – Best for Complex Global Payroll Needs

Papaya Global stands out for its payroll infrastructure. If your support team in India is just one piece of a very international puzzle, Papaya is great at handling multi-country complexity without losing its mind — or yours. 

While not VoIP-specific, Papaya’s extensive integrations and APIs make it easy to connect with your comms stack. They support local employment in India and offer strong reporting tools, so you can manage compliance and payroll while keeping your VoIP metrics in check. 

Standout features: 

• Global payroll engine with deep local compliance 
• India coverage via local partners 
• Supports contractors and full-time employees 
• Custom reporting and analytics (great for ops managers) 

Best for: Companies hiring across multiple countries with complex payroll needs. 

Minor gripe: The interface isn’t quite as polished, and support can be hit or miss. 

6. Multiplier – Best for APAC-Focused Hiring

Multiplier is a rising star, and notably strong when it comes to hiring in the Asia-Pacific region. If India is your focus (or the starting point), Multiplier offers great local expertise and competitive pricing. 

Why it’s great for VoIP-enabled teams in India? 

With offices situated in India, Multiplier offers faster onboarding and stronger compliance adherence. It also integrates with a wide range of tools, including communication platforms and VoIP services — so your support team won’t be stuck in onboarding limbo. 

Standout features: 

• Strong coverage across Asia, including full legal presence in India 
• Simple dashboard with localized contracts and payroll 
• Integrates well with your tech stack, including VoIP tools 
• Offers global benefits packages and IP protection 

Best for: Companies focused on India or broader APAC expansion. 

Minor gripe: Smaller platform, so some niche features are still catching up to the big players. 

7. Skuad – Best for India-First Expansion

 Skuad is a lesser-known but fast-growing EOR provider with particularly deep roots in India. If your plan is to build out a serious support operation in the country, it’s worth a closer look. 

Skuad has a strong local infrastructure and offers tailored services for companies hiring large support teams. Their platform includes pre-configured compliance templates and VoIP-friendly integrations, so you’re not manually duct-taping workflows together. 

Standout features: 

• Deep focus on India and other emerging markets 
• Built-in compliance workflows for fast onboarding 
• VoIP-ready with integrations into major platforms 
• Simple pricing and responsive local support 

Best for: Businesses prioritizing India as their main support hub. 

Minor gripe: Smaller global footprint if you’re planning to expand beyond Asia later. 

8. Borderless AI – Best for AI-Powered Onboarding & Automation

Borderless AI is one of the newest entrants in the EOR space, and it’s already turning heads. Built with automation in mind, it leans heavily on AI to speed up global hiring, onboarding, and HR processes. A huge leverage if you’re scaling fast and want to cut down on admin overhead. 

Borderless AI allows for fast, compliant hiring with localized contracts, payroll, and benefits. Their AI assistant, Alberni, automates everything from document collection to answering HR questions. That means less time onboarding, more time training your support team — and yes, your VoIP stack can plug right in. 

Standout features: 

• AI-driven onboarding and HR automation 
• Full EOR capabilities with coverage in India 
• Localized benefits, contracts, and payroll 
• API access and integrations with common HR/VoIP tools 

Best for: Tech-savvy companies wanting to automate HR processes and reduce manual labor. 

Minor gripe: Still new to the market, so bugs aren’t unheard of. 

9. RemoFirst – Best for Contractor + EOR Hybrid Teams

RemoFirst has carved out a niche as a solid, affordable EOR provider with strong global reach and stellar focus on supporting hybrid teams. Teams that combine full-time employees and long-term contractors. 

RemoFirst covers India through trusted in-country partners, and while the dashboard is fairly minimal, it handles all the core EOR functions like contractor invoicing and onboarding pretty well. VoIP tools are easily integrated through third-party apps or manual provisioning. 

Standout features: 

• Hybrid-friendly: supports both contractors and employees 
• Decent coverage in India, with local payroll options 
• Transparent pricing and no hidden fees 
• Simple dashboard for onboarding and management 

Best for: Companies building flexible support teams with a mix of employment types. 

Minor gripe: Support response times aren’t always as fast as Deel or Remote. 

10. Gloroots – Best for Startups Testing International Hiring

Arguably the least talked-about entry in our list, Gloroots is nevertheless building momentum fast. Especially startups that want to dip a toe into international hiring before scaling. 

With a clean interface, low-friction onboarding, and competitive India coverage, Gloroots gives you just enough infrastructure without the enterprise-level complexity. It supports VoIP tools through manual and API-based integrations, and its customer support is notably responsive for a smaller platform. 

Standout features: 

• Local hiring and payroll services in India 
• Clean UI and easy onboarding 
• Transparent, startup-friendly pricing 
• Helpful support team and growing integrations list 

Best for: Early-stage companies exploring India as their first international hiring hub.  

Minor gripe: Still growing — not as many integrations or features as the more mature platforms. 

So, there you have it — ten of the top EOR platforms to help you build a VoIP-enabled customer support team in India, without losing sleep over a mountain of paperwork and red tape! You’ve got the tech, now all you need to do is unlock the talent. Now go forth and hire — legally! Or, if you fancy more reading, check out our guide to managing a new remote workforce.

The post 10 Best EOR Platforms to Build a VoIP-Enabled CS Team in India appeared first on Blog | Acefone.

Also known as Contact Center SaaS, it is one of the most efficient ways of handling customer communication. It allows you to route and escalate calls, view analytics, and help agents handle each client appropriately. You also get streamlined storage and automated data management for increased usability and collaboration.

Let’s look at the most powerful capabilities that make SaaS-based contact center solutions a must-have for every business.

What Is Contact Center as a Service (CCaaS)? 

A CCaaS is a cloud-based platform that delivers a wide range of communication tools for both inbound and outbound customer interactions. It includes advanced features like intelligent call routing, real-time analytics, and support for multiple channels such as voice, video, chat, SMS, and social media. A CCaaS platform delivers inbound and outbound communication tools—such as IVR, call routing, auto dialer functionality, and more—to streamline your customer interactions.

Unlike traditional systems, SaaS-based call center software eliminates the need for heavy infrastructure, enabling agents to work from anywhere with just an internet connection. This flexibility makes them ideal for businesses with remote or distributed support teams. To understand how this modern contact‑center evolution differs from legacy setups, see our detailed explanation of what is a call center.

With a unified dashboard, supervisors can oversee operations across all communication channels. This helps teams collaborate more effectively and deliver consistent, high-quality customer service. 

Visit this page for more: Inbound call center software

Difference Between On-premise and SaaS-based Contact Center Solution 

Top 5 Features of CCaaS 

Here are the must-have capabilities of a SaaS-based contact center solution:

1. Centralization

Bringing together service operations in a centralized location is key to improving customer communication and agent productivity. Unfortunately, most call centers rely on multiple applications rather than a unified solution. This ultimately results in agents winding up on a call without the information they need to provide desirable service.  

A cohesive SaaS contact center solutions solve this issue by managing all business communications via VoIP phone system and analytics on a customer relationship management (CRM) tool.  

With all the information easily accessible, agents provide a more personalized and seamless experience. SaaS-based contact center solutions are automation-led. Hence, they also ensure that your agents spend less time on mindless administrative work. 

2. Multiple integrations

Considering the time call centers agents spend on different processes, the advantage of contact center SaaS is its ability to provide robust freshworks integrations. This increases internal collaboration and allows agents to access quick support and escalate questions and any interactions that need additional help.  

Implementing these integrations also leaves significant room for scalability and revolutionizes customer journey management. A CRM integration gives you useful information about customer actions and the factors driving their decisions. With greater access to relevant insights, you can make a better home office and address issues without wasting consumer time, resulting in increased satisfaction.  

3. Comprehensive reporting

Reports are an integral aspect of helping customer service kiosks understand and evaluate agents as well as customers. However, reporting can be challenging when you need to navigate heaps of data to unlock key operational insights.  

Here is the revised sentence with your requested change:

A powerful inbound call center empowers managers to review agent activity and detailed metric reports to determine bottlenecks and take corrective measures.

It also provides you with an in-depth view of all agent activities—from checking the number of calls answered or transferred to their availability status. This way, you can initiate training measures to help agents become more competitive, which ultimately translates to increased business sales and profits. You can check this compiled VoIP software list from FinancesOnline to find a SaaS contact center that delivers comprehensive reports.  

4. Software mobility

As the pandemic continues to reshape call center operations, managers must adapt to constant changes to stay competitive in the evolving customer service landscape. Embracing strategic roles—like bringing in a fractional CTO—can help navigate these transitions with agility and insight. Combined with a powerful call management solution, this approach can significantly ease the process of relocating or reconfiguring your physical call center.  

Unlike other solutions, SaaS can store business phone numbers in the cloud, allowing you to route calls through the web to any connected softphone or IP phone. It can also increase customer satisfaction since agents can access applications easily from any platform.  

Most call centers SaaS traditionally update and store data in different applications, which usually results in managers having to spend extra time to train agents. SaaS helps managers ensure their team members have the right tools to deliver exceptional customer service. 

5. Less maintenance

Maintaining call center voip solutions for business is far from easy. Managers have to ensure that their technology is SIP-compliant and need to perform the necessary upgrades to comply with industry standards. This can be taxing, ruining your bottom line and the objective of providing desirable customer support.  

However, cloud contact center software are managed by the provider, not the on-site IT department. Moreover, cloud-powered solutions do not require specialized IT experts. So, if need be, they can be easily managed in-house even by those who’re not tech-savvy.   

This means you no longer have to worry about software updates and maintenance; any changes will roll out automatically. Automated updates guarantee less downtime so you can focus on providing quality service rather than managing technical processes. Overall, your productivity is highly benefited.  

How to Set Up a Contact Center as a Service Platform 

Setting-up a cloud-based contact center is simpler and faster than setting up traditional, hardware-heavy systems. Here’s a step-by-step guide to getting your SaaS contact center solution up and running effortlessly:

1. Identify your requirements

Start by outlining your specific business needs. Estimate your expected call volume and list essential features like call routing, call recording, and analytics. Decide which capabilities you need immediately, and which ones can wait.
You can start small and scale up easily as your team or customer base grows. 

2. Select the right SaaS call center software

Look for a provider that offers flexible, scalable features that match your goals. A comprehensive SaaS call center software should be user-friendly for both agents and supervisors. It should also be capable of growing alongside your business.

3. Prepare your equipment

Your team will need comfortable VoIP headsets and a stable internet connection to get started. In most cases, a standard computer with a quality microphone is enough. Since everything runs online, a reliable internet setup is essential for clear, uninterrupted calls.

4. Set up your SaaS contact center solution

Your provider will help you get started. The setup will include creating your account, configuring features, and assigning virtual numbers (or porting existing ones). You will also build agent profiles, define user roles, and implement call routing rules to ensure efficient call distribution.

Train your team on how to use the new SaaS call center software to handle customer queries while following your internal service protocols. 

5. Monitor, measure, and optimize

Use built-in analytics to track call metrics like duration, hold times, and agent productivity. Regular feedback from both customers and agents will help you identify areas for improvement. Features like call recordings and performance dashboards can help you ensure your team consistently meets service standards and customer expectations. 

Contact center vs. call center – know the difference before you choose. Read our blog now!

Choosing the Right Provider 

Selecting the right VoIP solution with a dynamic SaaS contact center solution can be challenging, considering the number of providers in the market. Organizations must carefully assess the VoIP features and contact center capabilities, or else they’ll end up wasting considerable financial resources and time.  

Transform customer support with Acefone’s SaaS for BPO call center teams.

FAQs

The post What is Contact Center as a Service (CCaaS): Definition, Features, & Set Up appeared first on Blog | Acefone.

It’s as simple as a single phone number. Switch to a virtual number to better manage the calls received by your agents. By enabling call transfers, remote working and performance monitoring, you can enhance sales, productivity and consumer experience. 

What is a Virtual Phone Number for Business? 

Before discussing how a virtual business phone number is beneficial for your sales and customer support departments, we must understand what the technology entails. 

A virtual number is not limited to a particular device. Also known as Direct Inward Dialing (DID), it is an internet-based telephone system that allows the company to route the phone number to multiple devices. This means any call can be received by different agents or departments. Additionally, you now have a unique contact to provide to your customers, avoiding any confusion and streamlining the process. 

A virtual phone number also shows professionalism and creates a single and easy path to communicate with your company’s POC.  

Read this blog “What is a Virtual Phone Number” here.

Features of Virtual Business Phone Numbers 

Companies that employ this calling system are empowered to conduct various operations beyond the capabilities of a traditional phone line: 

No hardware:

Traditional telephones are set up using power lines from the service providers to the user device. This increases an organization’s cost on tangible infrastructure. A virtual business phone number is beneficial as it eliminates the need for the same by using cloud services for its operations. All you require are an internet connection and a device to host calls. 

Assorted numbers:

Companies lose opportunities to connect with their users when hundreds of calls clog their distinct phone numbers. Virtual numbers allow you to purchase multiple extensions for diverse departments. You can market a unique number to avoid confusion amongst the masses. 

Rerouting calls:

You can divert a call to a preferred agent by using IVR systems (Interactive Voice Response) along with your virtual phone number. This allows for first-point conflict resolution. Make your consumer happy while showing that you care. 

Procuring local area numbers:

Showcase a local number in areas with a concentrated consumer base. This builds trust and enables effortless communication with your business. Additionally, you avoid the requirement to buy office space in multiple geographic areas. Virtual phone numbers allow you to centralize your work operations to limited workspaces. 

Call recording:

There is no provision for the management of calls in conventional communication structures. Fortunately, you can use business cloud phone service to enforce call recording settings. You can keep track of the individual performances of your employees—an undeniable advantage during appraisals and for maintaining accountability. 

Call Monitoring:

There is no provision for the management of calls in conventional communication structures. Fortunately, you can monitor all your communication lines on a web admin portal on a system that utilizes the internet. You can keep track of individual performance of your employees—an undeniable advantage during appraisals and for maintaining accountability. 

Toll-free number:

Toll-free numbers have been known to be effective, catchy and convenient. Attach a toll free number to your virtual phone number and ease the process of communication for your customers. The same can be added to promotional campaigns with a memorable jingle to create recall value.

Benefits of Using a Virtual Phone Number for Business 

Virtual phone numbers for business enhance communication by providing advanced features that go beyond the limitations of traditional phone systems. Here’s how you can benefit from making the switch: 

No Hardware Needed 

Unlike traditional phones, which rely on physical infrastructure, a cloud business phone system operates entirely over the internet. It requires only an internet connection and a compatible device, such as a desktop, tablet, or mobile app. 

Multiple Business Numbers 

Managing high call volumes is easier with multiple numbers. You can assign unique business phone numbers to different departments, ensuring seamless customer support and avoiding missed opportunities. 

Smart Call Routing 

With call routing and IVR integration, calls are directed to the right agent. This enables faster issue resolution and improved customer service. 

Local Numbers for Trust 

Using local numbers with the appropriate area code makes it easier for customers to stay connected. A virtual phone number for business that matches your customers’ region creates trust and simplifies communication. 

Call Recording for Insights 

Unlike traditional office phones, a cloud-based business phone system records calls for better tracking. This helps teams monitor interactions, assess agent performance, and enhance accountability. 

Call Monitoring for Better Management 

A web-based dashboard allows managers to track call activity in real time. This provides valuable insights into customer support interactions and team collaboration. 

Toll-Free Numbers for Accessibility 

Toll-free numbers make it easier for customers to reach you at no cost. They are easy to remember and ideal for marketing campaigns, helping you build brand recall and improve customer service. 

A virtual phone number for business brings flexibility, efficiency, and professional-grade communication tools to businesses. Whether for video meetings, mobile apps, or office phones, these advanced features help teams stay connected and provide top-tier customer support anywhere, anytime. 

How to Use Virtual Numbers in Sales and Customer Support? 

One could easily argue for the installation of virtual phone numbers by an organization. However, can the same be employed in the sales and support department for better results? 

The following are ways a company can strengthen its sales and support staff with a virtual number. 

Track progress of marketing campaigns 

Consumers are made aware of fresh products and updates through advertising and marketing efforts. They constitute a vital portion of sales forces. However, different strings of marketing can be hard to track with no established program. So, how can you determine the success of a promotional endeavor with no help of a third party? 

When you purchase a virtual phone number, you can also buy various extensions for different agents or departments. You can allot certain extensions to individual marketing campaigns and evaluate the responses and feedback for each. This will save you money and effort otherwise spent on outsourcing. You can use this information to invest or pull back from a campaign according to the success rate. You can also understand the patterns of customer demand by analyzing the data you gather. 

Improve customer satisfaction 

Effective customer support ensures repeat orders and a superior brand image, which eventually will lead to higher sales. 

Every consumer you have is a potential query you might receive. To appease your user base, you must ensure that everyone feels heard. With classic call settings, you might lose their attention on account of busy phone lines. However, with a virtual phone number for business, you could queue devices so as to connect each call to numerous agents. By doing so, available agents can make use of their time while simultaneously freeing up those who are busy. Constant reception also shapes trust in your consumers. 

By using IVR Integration, you can ensure that each caller is guided to the best-suited department. This avoids unnecessary reroutes that might annoy a caller and solves queries quickly, promising a delighted customer. 

Ensure better quality connectivity 

Nobody wishes to be on a call with bad reception. It wastes time and also leaves a bitter taste of communication. Several external forces can deter the quality of calls on the telephone. However, no such issue is required to be addressed on the internet. Virtual calls are not subject to any physical forces and thus are more likely to enable better quality communication. 

Your customers will be pleased, not having to repeat themselves or face consistent interruptions. Seamless connection lets you address them without wasting time on both fronts. 

Do not forget: a bad support experience is a lot more memorable than a satisfactory one. 

Evaluate employee performance 

A drop of water is enough to create a ripple effect through the ocean—the same can be said about a business. Every individual effort is responsible for the larger success of an organization. Hence, each employee must contribute towards their target. 

With a virtual phone number, you can observe the performance of each employee using the call tracking dashboard. You can also make use of call recordings for the same.  The surveillance acts as a tri-forked operation: your workers are more vigilant under notice, you can analyze and delegate accountability where required, an award system can be implemented to boost employee morale. With an improved work ethic and increased efficiency, you can cater to your audience better as well as reach sales targets. 

Read this page “Call center software” here.

Ensure convenient remote working 

The events of 2020 have boosted the trend of work from home or remote working. It has been a rather challenging shift for many companies on account of their dependence on hardware. A virtual number, however, is not tied to any device. This means that you can rearrange the destinations of communication lines yourself. The setup is extremely convenient, considering no infrastructure is required to be relocated,ideal for an omnichannel contact center setup.

You can hire people based on expertise with no geographic restrictions. This also allows for work on the go. Travelling employees can still clock in hours of work. Increased productivity and widespread communication are easily achieved. 

Conclusion 

Sales and support services go hand in hand in an organization. Better customer service eventually leads to a higher sell-through rate. Hence, you must ensure an unparalleled customer experience. Virtual phone numbers allow you to streamline your communication services and save time for both you and your customer. First-point resolution and better distribution of calls will enhance customer satisfaction, eliminating long wait times and unnecessary back-and-forth. 

Ensure unbeatable sales and support force for the success of your organization. To get a virtual number for your business, contact us today. 

FAQs 

The post Virtual Phone Number for Business: A Solution for Smarter Sales and Support  appeared first on Blog | Acefone.

Businesses are using the same concept to engage customers, generate leads, verify orders, conduct surveys, and more. Missed call marketing has become a powerful tool, helping brands connect with their audience seamlessly. 

But how does it work? And why are businesses worldwide embracing this strategy? Let’s dive in and find out! 

What is Missed Call Marketing? 

The rapid growth of smartphones in India has made missed calls a powerful marketing tool. Many businesses these days leverage these services for various purposes – enabling customers to request a callback, collect customer responses and generate leads. Missed call solutions help businesses to carry out market research surveys, customer opinion polls, and customer engagement campaigns without investing additional time and resources. 

Unlike conventional survey data collection techniques and opinion poll methods, missed call marketing does not require customers to share a response, feedback or opinion by filling out lengthy information forms. Instead, customers can share information simply by giving a missed call on a specific telephone number. 

Businesses can share their missed call number to customers through several channels – websites, mobile apps, display ads, and social networks. Additionally, utilizing tools like The QR Code Generator can provide a convenient way to promote your missed call campaigns. By generating a QR code that links directly to your missed call number or related landing page, you can easily distribute it through printed materials or other offline channels, allowing users to access your campaign seamlessly by scanning the code with their devices. They can also run multiple missed call marketing campaigns and receive a large number of calls simultaneously using an array of easy-to-use campaign management features. With generative AI in marketing, these campaigns can be continually optimized by analyzing caller behavior patterns and automatically generating personalized voice scripts, response flows, and campaign content to improve engagement and conversion rates.

Other than that, you can acknowledge every call with a pre-recorded voice message by integrating the missed call solution with an Interactive Voice Response (IVR) system. These features help you plan, set up, and run missed call marketing campaigns in a short time span. 

How Do Companies Benefit from Missed Call Campaigns? 

Now that you understand how missed call campaigns work, let’s understand a few ways they can benefit your business:

1. Free Communication for Customers

One of the biggest advantages of missed call solutions is that they provide customers with a zero-cost way to interact with businesses. Unlike traditional phone calls, where customers might hesitate due to call charges, missed calls ensure that they can connect without incurring any expenses.  

Once you receive a missed call, you can automatically store the caller’s information and initiate a callback, making the process seamless and cost-effective. 

2. Expanding Reach to a Wider Audience

Missed calls help you connect with customers who may not have reliable internet access. This is especially useful for reaching potential customers in rural or remote areas where digital penetration is low. With missed call alerts, you can extend your marketing campaigns to a broader audience while also offering landline-based connectivity for those without mobile internet access. 

3. Saving Time and Streamlining Processes

Traditional lead generation and feedback mechanisms often involve time-consuming processes. Your customers might have to fill out lengthy forms or engage in back-and-forth email exchanges. However, with missed call solutions, you can automate these interactions. Customers can simply give a missed call to register for a service, participate in surveys, or receive information about a product.  

Additionally, since missed calls provide accurate customer data, sales teams can focus on high-quality leads instead of spending excessive time on cold calls. 

For additional information, visit our Contact Center Software page.

4. Enhancing Brand Reputation and Trust

Prioritizing accessible and hassle-free communication is more likely to help you earn customers’ trust. By offering a simple, cost-effective way for customers to connect, you can position yourself as customer-centric organizations that value convenience. This, in turn, enhances your brand’s perception, making customers more likely to engage with your company. 

How to Set Up a Missed Call Marketing Campaign? 

Managers can easily set up the campaign on the online portal provided by the missed call service provider using the following steps. 

1. Select a Mobile Number

To get started, campaign managers first need to choose a mobile phone number for their campaign. They can do so by purchasing a mobile number from the service provider. Campaign managers can buy a pool of numbers from the provider where a different number is used for every campaign. Dedicated phone numbers for every campaign makes the campaign tracking process a lot easier. These mobile numbers are different from businesses’ customer service phone numbers. 

2. Purchase the Service Plan

After selecting a business phone number, the next step is to choose a service plan for the campaign. Prices of the plans vary from provider to provider, which is dependent on a series of factors such as the unit price of missed calls, campaign management features and other value-added services. 

3. Configure the Campaign Setting

After purchasing the missed call alert service, the campaign manager is given a web portal to configure his campaign. In this portal, he/she can assign numbers to every campaign, set up an IVR, and create a campaign analysis report. It also provides the facility to activate real-time campaign notifications over email ID or phone number. For instance, every time a caller leaves a missed call, the system immediately sends text with the details of the received call. 

How to Track and Measure a Missed Call Marketing Campaign? 

Miss call services enable managers to run multiple campaigns at a time. Managers can further track and analyze campaign performance in two distinct ways – instant SMS notification and campaign analysis reports. 

Instant notifications help businesses to respond to customers’ callback requests proactively. At the same time, it enables marketers to track campaign progress by fetching campaign analysis reports with a click. These options help businesses to monitor and evaluate the performance of missed call marketing campaigns without putting extra time and effort. 

How do Businesses Use Missed Calls? 

Both small and big organizations these days use missed calls as a robust alternative to conventional opinion poll and survey data collection methods. The non-profit organizations leverage missed calls to create awareness about social issues, natural disasters, and epidemics. This service allows interested people to connect for a cause simply by giving missed calls to a particular number. 

Missed call marketing tool helps to generate quality leads, conduct market research surveys, carry out opinion polls, run customer-engagement campaigns, deliver on-demand information, and boost app downloads. Hence, a business can run missed call marketing campaigns to accomplish a variety of goals. The providers help businesses to leverage missed calls for a variety of commercial purposes without incurring a huge cost. 

Leading missed calls providers enables businesses to launch missed call marketing campaigns without investing extra time, effort and resources. In addition to allowing businesses to use their telephone numbers, they also provide options to choose from a set of telephone numbers. The missed call solutions further make it easier for businesses to track missed call campaigns by sending campaign analysis reports and instant SMS notifications. 

Want to provide your customers with a missed call alert service? Contact Acefone and start your free trial now. 

The post What is Missed Call Marketing? How Does it Work? appeared first on Blog | Acefone.

Additionally, Acefone was recognized as the Most Scalable CPaaS Platform at the Insurance Innovation Summit & Awards 2025. Shella Seth, Chief Business Officer of Acefone, received the award on behalf of the company at the event. 

The Award-Winning AceX Platform: Transforming CX 

Acefone’s CXaaS platform, AceX, has been designed with the latest CX trends and market evolution in mind.  

Here’s what sets it apart: 

• True Omnichannel Communication: AceX integrates multiple communication channels—voice, video, messaging, and email—into a single, unified solution, ensuring seamless customer engagement across platforms. 

• Scalability and Flexibility: Built on a robust cloud infrastructure, AceX scales effortlessly to meet business demands, providing uninterrupted service even during peak periods. 

• Advanced Analytics: AceX’s real-time analytics offer actionable insights, helping businesses monitor performance, identify bottlenecks, and optimize CX strategies. 

• Security and Compliance: Acefone adheres to the highest data security and regulatory compliance standards, ensuring customer trust and satisfaction. 

Acefone’s CPaaS Excellence 

Acefone received the Most Scalable CPaaS Platform at the Insurance Innovation Summit 2025, for empowering businesses with agile and cost-effective cloud communication solutions.

This award validates the relentless pursuit of excellence in providing businesses with highly adaptable and robust communication infrastructure. AceX enables enterprises across industries to streamline communication, enhance engagement, and drive growth at scale.

Leadership’s Message 

Ashish—This recognition reflects our dedication to empowering businesses with the tools they need to deliver exceptional customer experiences. As CX continues to evolve, Acefone remains committed to innovation and excellence, helping our clients build lasting relationships with their customers. 

Shella Seth—While Acefone believes in scaling its solutions to meet customer expectations, it also fosters scalable teams. We have formed new team structures, bringing in enterprise-level experts in the operations and tech teams. This new hierarchy creates space for dynamic growth at all levels.  

A Vision for the Future of CX and Cloud Communication 

As businesses evolve, Acefone remains committed to delivering industry-leading solutions that empower them to build meaningful and lasting relationships with their customers. Acefone is focused on driving further advancements in CX and CPaaS technologies, ensuring businesses stay ahead in an evolving market. 

The post Acefone making headway with recognitions as an industry leader appeared first on Blog | Acefone.