✨ VoIP Introductory Offer ✨ International calling starts at $125 $100/Month Know more arrow out wht
close icon wht

Healthcare Call Center Software

Make Unlimited Patient Conversations With Ease

Manage patients and conversations at scale with a cloud powered healthcare contact center for quality experiences.

Pricing
stars grn 1500+ Ratings
hero img

Trusted by leading organisations
across the globe

star health
redchief
jaguar
casio
sap
homelane logo
michelin
makemytrip
cipla
bcg
cars24
uber
godrej
honda
toc toggler
close icon
Healthcare Overview
  1. Home
  2. Industries
  3. Healthcare

Why do you need contact center solutions for
the healthcare industry?

Assist medical personnels resolve cases faster, route complex queries to the experts, and reduce dissatisfied patient rates. Doctors can leverage from healthcare contact center software to connect with patients, share vital information, and attend urgent matters even virtually. For patients, healthcare call centers make several tasks easier. From booking appointments to billing enquiries and follow-up visits, cloud technology makes interactions in the healthcare sector convenient for everyone.

Making Telemedicine Easy For Pharmacies

  • multi channel

    Automate prescription refill alerts via IVR calls/ WhatsApp alerts/ Voice bots/ SMS, ensuring patients never miss their doses.

  • store cloud

    Provide real-time updates on drug availability and inventory stock levels to enhance patient satisfaction.

  • clear call

    Manage inbound queries about dosage, appointments, and delivery status with 24/7 call center support.

making telemedicine easy
automate patient update

Simplify Claiming Health Insurance

  • ai powered

    Offer automated claim status updates to policyholders through IVR, calls, or SMS, minimizing manual follow-ups.

  • sms notification

    Provide 24/7 customer support for insurance queries via AI-powered chatbots/ voicebots integrated into the contact center solution.

  • health report

    Provide proactive premium reminders and renewal notifications to improve customer retention.

Have Questions?

Learn more about contact center solutions for healthcare.

Chat with an Expert

Assisting Telemedicine Providers

  • 24 support

    Enable secure patient verification before virtual consultations, ensuring compliance and trust with patients.

  • multi channel

    Integrate video consultations with omnichannel contact center software, improving accessibility for remote patients.

  • call routing

    Send automated reminders for teleconsultation slots, reducing no-shows and improving doctor utilization.

be omnipresent
deliver personalized

Next-Gen Hospitals & Clinics

  • patient database

    Automate appointment scheduling with WhatsApp, reducing long wait times and ensuring patients connect instantly with the right department.

  • multi channel

    Send automated pre-visit instructions and post-discharge follow-up reminders via SMS/ calls/ WhatsApp to improve care continuity.

  • Voice & SMS APIs

    Route emergency calls instantly to 24/7 available lines, ensuring urgent medical cases are escalated without delays.

Efficiency driven healthcare contact center features

apis workbook

APIs & Webhooks

Customize your cloud phone system to personalize customer journey.

call routing

Call Routing

Efficiently direct calls to the right healthcare professional for quicker assistance.

rich analytics

Rich Analytics

Monitor 10+ KPIs and reports to boost contact center performance.

voicemail transcription

Voicemail Transcription

Convert voicemails into text for quick review and response by healthcare providers.

voice broadcasting

Voice Broadcasting

Use SMS for appointment confirmations, making scheduling more convenient.

multi level ivr

Multi Level IVR

Tailor phone menus to guide patients to the appropriate service or information.

real time monitoring

Real Time Monitoring

Track every ongoing call to ensure medical representatives deliver quality services.

call queue announcement

Call Queue Announcement

Prevent callers from dropping off by keeping them informed of their queue position.

Other Healthcare Communication Solutions

Leave no communication channel untouched to give your patients an unforgettable experience

Healthcare Phone System

Learn more btn arrow
complete healthcare

Healthcare Broadcasting

Learn more btn arrow
virtual tollfree

Healthcare Contact Center Integrations

Customize your cloud phone system for healthcare institutions with your preferred CRMs and helpdesk software.

Explore all integrations btn arrow
zendesk

Zendesk
zoho

Zoho
salesforce

Salesforce
leadsquared

Leadsquared CRM
hubspot

HubSpot CRM
freshworks

Freshworks
freshdesk

Freshdesk
bitrix

Bitrix24
kapture

Kapture CRM
msteams

MS Teams
google

Google Workspace
dynamic 365

MS Dynamics 365
quote icon blue

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

capterra

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

trustpilot

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

capterra

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

capterra

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

capterra

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh

Sales Director

homelane logo

Frequently asked questions

Some commonly asked queries related to Healthcare Cloud Phone Systems.
If you have any other questions- Chat with our experts!

A healthcare contact center is a centralized hub that manages all patient communications—calls, SMS, emails, and even WhatsApp. It ensures patients can quickly book appointments, get prescription updates, and connect with the right department without delays. With advanced healthcare call center solutions, institutions can streamline operations while delivering a smooth, stress-free patient experience.

We provide a full suite of healthcare contact center solutions, including appointment scheduling, patient follow-ups, claims support, prescription refill reminders, emergency call routing, and proactive health campaign notifications. Our goal is to improve patient engagement while easing administrative workloads.

Yes. Our healthcare contact center solution integrates seamlessly with EHRs, CRMs, and scheduling platforms. This ensures agents have real-time access to patient data for faster, more personalized responses.

We use call monitoring, real time analytics, and regular training to maintain accuracy. Our healthcare call center software includes real-time dashboards and quality checks to ensure every interaction is clear, compliant, and patient-focused.

Yes. We offer 24/7 availability, including after-hours and weekend support. Patients can always reach your healthcare call center for emergencies, scheduling, or follow-ups—no matter the time.

It’s simple. Book a free demo with our team, and we’ll walk you through how Acefone’s healthcare contact center software can fit your existing workflows. From quick setup to customized solutions, we ensure a seamless start.

You're at the start of something special.

Try our cloud communication solutions today.

Please enter a valid name
Please enter a valid phone number
Please select numbers of users required.
Please enter a valid message

By submitting this form, you agree to Acefone's privacy policy and T&C.

contact img