Progressive Dialer
Control Outbound Calling Pace with Progressive Dialer Software
Set efficiency driven outbound campaigns by giving your agents control over their calling pace with a progressive dialer system.
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Progressive Dialer Trusted by Leading Global Brands
5.2K+ Global Customers
More than 5000 businesses trust Acefone's interactions suite for their business communication.
4.7 
Rated by Users
Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.
2.5B+ Built for Volume
Our servers run more than 2.5 billion calls annually without sacrificing quality.
50% More Productivity
Drive up agent productivity & efficiency by reducing their idle time between calls.
Boost Campaign Success Rate with Progressive Dialer Software
Agent Utilization
Helps in utilizing the agent availability to the fullest because it places a new call immediately when the agent gets free from the previous one.
No Down Time
There remains no possibility of waiting or hold for the customers because, for every outbound call made, an agent is always available to speak.
Remote Login
An agent can log in from any remote location as automatic dialers work on cloud technology.
What is a progressive dialer?
A progressive dialer is a type of outbound dialer that connects calls only when an agent is ready, minimizing idle time and avoiding dropped calls. It dials one number per agent after the previous call ends, ensuring a steady and manageable flow of conversations. This dialing mode is ideal for maintaining call quality and compliance in call centers.
How does a progressive dialer work?
A progressive dialer automatically dials the next phone number from a contact list as soon as an agent becomes available. It avoids silent or dropped calls by ensuring no calls are made without agent readiness. The system also allows for controlled pacing between calls, improving agent performance and customer experience during outbound campaigns.
What is the difference between predictive and progressive dialer?
Predictive dialers use algorithms to dial multiple numbers in advance, aiming to reduce agent downtime—but can risk dropped calls. Progressive dialers, on the other hand, wait until an agent finishes a call before dialing the next number. This makes progressive dialers better for quality-focused outbound campaigns, while predictive dialers are ideal for high-volume calling.
Progressive Dialer Software Benefits
Why Is It Important For Your Business To Get A Progressive Dialer?
The outbound progressive dialer is pretty thorough with agent availability and controlling a campaign’s calling pace. The moment an agent has wrapped up a call, it immediately places the next call. However, agents can set the time between calls to match their availability, controlling their workload. Since there is an agent always available, it reduces overall call abandonment rate and agent downtime.
Lower Call Drops
Progressive dialer system makes calls only when agents are available, reducing call drops
Consistent Call Flow
Supervisors maintain a steady rhythm of calls across the team, avoiding spikes or friction in productivity.
Real Time Monitoring
Easier to track performance metrics, call outcomes, and agent availability due to predictable call pacing.
Elevated Call Quality
More time for agents to prepare for calls, leading to better conversations and experiences for both parties.
Have Questions?
Learn more about Acefone's Progressive Dialer from experts.
Trending Features of Progressive Dialer Software
Detailed Call Analytics
Provide detailed analytics about every call, helping make informed decisions for outbound campaigns.
Cloud-Based Outbound Dialer
Progressive dialer software works on cloud technology, ensuring every essential customer information is safe.
DNC Filtering
Filter out all those numbers registered on the DNC list and help agents in dialing with a more focused approach.
Real Time Call Monitoring
Monitor all outbound calls to check if your campaign is heading in the right direction and make changes accordingly.
Scheduled Call Back
Easily schedule callbacks for all the unanswered calls and busy tones, ensuring agents don’t miss out on leads.
CRM Integration
Connect with industry leading CRMs and helpdesk software to ensure customer information is handily available to agents.
Answering Machine Detection
Detect and filter out answering machines to make sure agent time is utilized for relevant calls only.
Call Recording
Enable to record and store all calls to help analyze the agent-customer interaction.
Progressive Dialer System CRM Integration
Sync your outbound progressive dialer system with leading CRMs and helpdesk software
Explore all integrations
Value Based Progressive Dialer Pricing, from ₹1,599/-
Save up to 30% on all plans and get:
- Unlimited Calling
- One DID Number
- One Year CDR
- & more...
Want to learn more about progressive dialer software?
Chat with an Expert What is progressive dialing?
Progressive dialing is an automatic dialing mode where the system calls the next contact when an agent is available, skipping unanswered or invalid phone numbers. It ensures agents only connect with live prospects.
What is progressive mode in dialers?
In progressive mode, each agent is dialed one number at a time. Next, the system waits until the agent is free before placing the next outbound call from the contact list.
What is the difference between a progressive dialer and a power dialer?
A progressive dialer dials one contact per available agent automatically, while many vendors equate power dialer with progressive dialing. Some systems use “power” to emphasize speed, but core functioning is identical.
What is the difference between preview and progressive dialers?
Preview dialer lets agents see customer context and choose to manually start the call; progressive dialer auto‑initiates dialing immediately upon agent availability.
How much does progressive dialer software cost?
Acefone’s Progressive dialer pricing starts from $12 to $19 per user per month depending on features and scale. Some providers offer multi-tier pricing plans starting near $25 per user monthly for basic features.
Does a progressive dialer work for cold calling?
Yes, progressive dialing works for cold calling by automating outbound calls from the contact list, filtering out misdials, and smoothly connecting agents to live prospects.
Can managers monitor calls in real time using progressive dialers?
Yes, leading progressive dialer system providers like Acefone provide real‑time dashboards, live coaching, call monitoring, and analytics to supervisors for oversight and performance tuning.
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